Terms of Service

This document is a template prepared for Kilig and must be reviewed by qualified legal counsel before launch.

Last updated: November 8, 2026

Welcome to Kilig. These Terms of Service ("Terms") are an agreement between you and Kilig Labs, Inc. ("Kilig," "we," "us," or "our"). They govern your use of Kilig on the web, as an installed web app (PWA), and through our iOS and Android apps (together, the "Service").

Please read these Terms carefully. By creating an account or using the Service, you agree to them. If you don't agree, please don't use Kilig.

Important: Section 17 explains how disputes between you and Kilig are resolved. Please read it carefully.

1. Other policies that apply

These Terms include, and you also agree to, the following policies:

• Our Community Guidelines, which explain how we expect everyone on Kilig to behave
• Our Privacy Policy, which explains how we handle your personal information
• Our Cookie Policy
• Our Safety Tips

If these Terms conflict with another policy, these Terms control unless that policy says otherwise.

2. Who can use Kilig

To use Kilig, you must:

• Be at least 18 years old, or the age of majority where you live if that is higher
• Be legally able to enter into a binding contract
• Not be prohibited from using the Service under the laws of the United States or the country where you live
• Not have been convicted of, or pleaded guilty or no contest to, a felony involving violence or a sexual offense, and not be required to register as a sex offender with any government authority
• Not have had a Kilig account removed by us, unless we have given you written permission to return
• Have only one Kilig account

We may ask you to confirm your age, for example through ID verification. If we learn that you don't meet these requirements, we will remove your account.

3. Your account

• Accurate information. Give us accurate information when you sign up, and keep it up to date. Your profile must represent you, not anyone else.
• Keep it secure. You are responsible for keeping your sign-in details confidential and for activity on your account. We strongly recommend turning on two-factor authentication. Tell us right away at support@kilig.zowebo.com if you think someone else has accessed your account.
• It's personal. Your account is for you alone. You may not sell, transfer, share, or let anyone else use it.
• Communications. You agree that we may send you messages about your account, such as verification codes, security alerts, receipts, and important changes. You can manage optional notifications in Settings → Notifications.

4. Community Guidelines

Our Community Guidelines are part of these Terms. They cover being yourself, treating others with kindness and respect, and keeping Kilig free of harassment, hate, sexual content in profiles, solicitation, scams, spam, and violence. Breaking them can lead to warnings, content removal, suspension, or a permanent ban.

5. Your content

5.1 What you own

"Your content" means anything you post or send on Kilig, including photos, videos, prompts, profile details, messages, and voice messages. You keep ownership of your content.

5.2 The license you give us

So that we can operate the Service, you give Kilig a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt (for example, resizing, compressing, cropping, or removing metadata from photos), display, and distribute your content, only for the purposes of operating, providing, securing, and improving the Service. This license lets us show your profile to other members, deliver your messages, and run our safety systems.

We will not use your photos or your name in advertising outside the Service without your permission.

The license ends when you delete the content or your account, except that: (a) content you shared with others (such as messages) may remain visible to them until they delete it or it's removed under our retention practices; (b) copies may remain in backups for a limited time; and (c) we may keep content as needed for safety, legal, or enforcement purposes as described in our Privacy Policy.

5.3 Your responsibilities

You are responsible for your content. You confirm that you have the rights to post it and that it doesn't violate these Terms, our Community Guidelines, or anyone else's rights, including privacy and intellectual property rights.

5.4 Moderation

We may review, screen, and remove content, using both automated tools and human reviewers, to enforce these Terms and keep members safe. We are not obligated to review all content, and we don't endorse content posted by members.

5.5 Feedback

If you send us ideas or suggestions, we may use them without any obligation to you.

6. Prohibited conduct

When you use Kilig, you agree not to:

• Impersonate anyone, misrepresent your identity, age, or relationship status, or use photos that aren't of you
• Harass, bully, threaten, stalk, intimidate, or defame anyone
• Post or send hateful content that attacks people based on protected characteristics such as race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, or age
• Post nudity or sexually explicit content on your profile, or send sexual content to anyone who hasn't clearly agreed to receive it
• Solicit or offer money, gifts, commercial sex, escort services, or "sugar" arrangements
• Ask for money, gift cards, cryptocurrency, financial information, or investments, or promote any financial scheme
• Advertise, promote, sell, or recruit for anything, including other apps, social media accounts, or businesses
• Send spam, use bots, or create accounts by automated means
• Use the Service if you are under 18, or post content involving minors in a sexual or exploitative way
• Promote or glorify violence, self-harm, suicide, or eating disorders
• Collect other members' information, including by scraping, or use it outside the Service
• Share another person's private information without their consent
• Upload viruses or malicious code, or interfere with, probe, or circumvent the security or normal operation of the Service
• Reverse engineer, copy, or resell any part of the Service, except where the law allows
• Create a new account after we've removed one of yours (ban evasion)
• Use the Service for anything illegal, or encourage others to break these Terms

7. Your safety

Your safety matters to us, but you are responsible for your own interactions with other members.

• We do not conduct criminal background checks on members, and we can't confirm everything people say about themselves.
• Verification badges have specific meanings:
  • Photo-verified means the member took a live selfie that we matched to their profile photos. It shows that they look like their photos. It does not confirm their legal identity, background, or intentions.
  • ID-verified means the member completed an identity check through our trusted third-party provider, which also confirmed they are at least 18. It does not mean we have checked their background or vouch for their behavior.
• Use good judgment. Keep conversations on Kilig until you feel comfortable, video chat before meeting, meet in a public place for first dates, tell a friend your plans, arrange your own transportation, and never send money to someone you've met online. See our Safety Tips.
• Report concerns. If someone breaks our rules or makes you feel unsafe, report them in the app. If you are in immediate danger, contact your local emergency services first (see our crisis and emergency resources).

Kilig is not responsible for the conduct of any member, on or off the Service, to the fullest extent permitted by law.

8. Purchases, subscriptions, and virtual items

8.1 Paid features

Kilig is free to use, with optional paid subscriptions (Kilig Plus and Kilig Premium) and virtual items such as boosts and super likes. Current features and prices are on our Pricing page. Prices are shown before you buy, may vary by region and platform, and may include or exclude taxes depending on where you live.

8.2 Where you buy

You can buy on the web, where payments are processed by Stripe, or in our iOS or Android apps, where payments are processed by the Apple App Store or Google Play. Purchases made through an app store are also subject to that store's terms. Your subscription is managed by the platform where you bought it.

8.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period (monthly, every 3 months, or yearly, depending on your plan) at the then-current price, and your payment method is charged unless you cancel before the renewal date. For app store purchases, you must cancel at least 24 hours before the end of the current period. We will notify you in advance of any price change, and you can cancel before the new price applies.

8.4 Free trials

We may offer a free trial, such as a 7-day free trial of the monthly Kilig Plus plan. Free trials are limited to one per person or account, and eligibility may depend on your platform. Unless you cancel before the trial ends (at least 24 hours before it ends for app store purchases), your subscription will start and you will be charged automatically.

8.5 How to cancel

• Web purchases: go to Settings → Subscription (/app/settings/subscription), select Manage, then Cancel subscription.
• Apple App Store purchases: cancel in your device's settings under your Apple account's Subscriptions.
• Google Play purchases: cancel in the Google Play Store app under Payments & subscriptions → Subscriptions.

When you cancel, you keep access to paid features until the end of the current billing period. Deleting the app or your Kilig account does not cancel an app store subscription. See Manage or cancel your subscription.

8.6 Failed payments

If a renewal payment fails, you'll have a 7-day grace period during which you keep access while we or the app store retry the payment. If the payment still can't be collected, your subscription will end.

8.7 Refunds

Except as described here or required by law, payments are non-refundable and we don't provide refunds or credits for partially used periods.

• Web purchases: we review refund requests on a case-by-case basis, for example for duplicate charges or technical problems, and we provide refunds wherever the law requires it. If you live in the European Union, the United Kingdom, or another place with a statutory right of withdrawal or cooling-off period, you may have additional rights under local law. For example, if you live in the European Union or the United Kingdom, you can withdraw from a web purchase within 14 days without giving a reason, unless you asked us to start providing the paid features right away and acknowledged that you would lose this right once they are provided. To withdraw, email support@kilig.zowebo.com.
• App store purchases: refunds are handled by Apple or Google under their policies.

See Refunds for how to request one.

8.8 Virtual items

Boosts, super likes, and other virtual items give you a limited, personal, non-transferable, revocable license to use certain features of the Service. Virtual items have no cash value, can't be exchanged for money, and can't be sold or transferred. Bonus credits included with a subscription expire as described at purchase. Unused virtual items are forfeited if your account is deleted or terminated, except where the law requires otherwise.

8.9 Promo codes

Promo codes are subject to the terms shown with the offer, may expire, have no cash value, and can't be resold or combined with other offers unless stated.

9. Changes to the Service

We are always working to improve Kilig. We may add, change, or remove features, including paid features. If we make a change that materially reduces a paid feature you have already paid for, we will let you know and, where appropriate, offer a remedy such as a prorated refund.

10. Termination

• By you. You can delete your account at any time from Settings → Account → Delete account. Your account enters a 14-day grace period, during which you can restore it by signing back in. After that, it is permanently deleted as described in our Privacy Policy.
• By us. We may warn you, remove content, limit features, suspend, or permanently ban your account if we believe you have broken these Terms or our Community Guidelines, created risk or legal exposure for Kilig or our members, or if we are required to by law. We usually follow an escalating approach, but we may act immediately for serious violations. Where appropriate, we will tell you why and how to appeal. See Appeals.
• Effect of termination. If we terminate your account for violating these Terms, you won't be entitled to a refund of any purchases, except where the law requires otherwise. Sections that by their nature should survive termination (such as content licenses for retained content, disclaimers, limitation of liability, and dispute resolution) will survive.

11. Kilig's intellectual property

The Service, including its software, design, logos, and the Kilig name, belongs to Kilig Labs, Inc. and its licensors and is protected by intellectual property laws. Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. You may not use our trademarks without our written permission.

If you believe content on Kilig infringes your copyright, send a written notice to our designated copyright agent at legal@kilig.zowebo.com. Your notice must include: your physical or electronic signature; a description of the copyrighted work; where the material you believe is infringing appears on Kilig; your contact details; a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf. If we remove content in response to a notice, we'll let the member who posted it know, and they may send a counter-notice. We terminate the accounts of repeat infringers in appropriate circumstances.

12. Third-party services

The Service may let you use third-party services, such as Sign in with Google or Apple, app stores, payment processors, and our identity verification provider. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

13. Additional terms for app store users

If you download Kilig from the Apple App Store or Google Play, you also agree that:

• These Terms are between you and Kilig, not Apple or Google, and Kilig (not Apple or Google) is responsible for the app and its content.
• Apple and Google have no obligation to provide maintenance or support for the app.
• To the extent permitted by law, Apple and Google have no warranty obligation for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app (if any).
• Kilig, not Apple or Google, is responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, and intellectual property claims.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Kilig disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don't promise that the Service will be uninterrupted, secure, or error-free, that you will find a match, or that any member is who they say they are or will behave appropriately. Some jurisdictions don't allow certain disclaimers, so some of these may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, Kilig and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of data, profits, or goodwill, arising out of or related to your use of the Service or the conduct of any member, on or off the Service, even if we have been advised of the possibility of such damages.

Our total liability for any claim relating to the Service will not exceed the greater of (a) the amount you paid Kilig in the 12 months before the claim arose, or (b) US $100.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud. If you live in the European Union or the United Kingdom, we are also responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill, and the limits above don't apply to the extent your local law doesn't allow them.

16. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Kilig and its officers, employees, and partners from any claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the Service, your interactions with other members, or your violation of these Terms or the law.

17. Dispute resolution

Talk to us first. Before filing any claim, contact us at legal@kilig.zowebo.com with a description of the issue and how you'd like it resolved. Most concerns can be settled quickly this way. If we can't resolve the issue within 60 days, either of us may start a formal proceeding as described below.

Courts. If we can't resolve a dispute informally, it will be resolved in court as described in Section 18. If you live in the European Union, the United Kingdom, or another place whose consumer laws let you bring claims where you live, you may always do so.

18. Governing law

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the place where Kilig Labs, Inc. is established, without regard to its conflict-of-laws rules.

If you live in the European Union, the United Kingdom, or another jurisdiction whose consumer protection laws give you rights that can't be waived by contract, nothing in these Terms takes away those rights.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the app or by email before they take effect, unless the change is required by law or needed urgently to protect members. If you keep using Kilig after the changes take effect, you accept the updated Terms. If you don't agree, you can delete your account.

20. General

• Entire agreement. These Terms, together with the policies listed in Section 1, are the entire agreement between you and Kilig about the Service.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. If we don't enforce a provision, that doesn't mean we waive our right to do so later.
• Assignment. You may not transfer your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets, or by operation of law.
• Notices. We may send notices to you in the app or by email. You can send legal notices to us at legal@kilig.zowebo.com or by mail.

21. Contact us

• General support: support@kilig.zowebo.com
• Safety concerns: safety@kilig.zowebo.com
• Privacy questions: privacy@kilig.zowebo.com
• Legal notices: legal@kilig.zowebo.com