Promo codes

Got a Kilig promo code from a partner, event, or friend? Here's how to redeem it, and what to do if it doesn't work.

Which kind of code do you have?

• Kilig promo codes are redeemed on the web in your Kilig settings.
• App Store or Google Play offer codes are redeemed in the store, not in Kilig. If the code came with instructions mentioning Apple or Google, it's a store code.

If you're not sure, try redeeming it on the web first. If it's a store code, we'll tell you.

Redeem a Kilig promo code (web)

1. Sign in at kilig.zowebo.com on a computer or phone browser.
2. Go to Settings → Subscription at /app/settings/subscription.
3. Tap Redeem a code.
4. Enter your code. Codes aren't case-sensitive, so "WELCOME10" and "welcome10" are the same.
5. Review what the code gives you and any price you'll pay after it ends.
6. Tap Redeem.

Your benefits start right away. If the code leads to a paid subscription later, it renews automatically at the regular price unless you cancel. You can cancel anytime from Settings → Subscription.

Redeem an App Store offer code (iPhone and iPad)

1. Open the App Store app.
2. Tap your profile picture in the top right.
3. Tap Redeem Gift Card or Code.
4. Tap Enter Code Manually, type your code, and tap Redeem.
5. Open Kilig to see your new plan.

Redeem a Google Play promo code (Android)

1. Open the Google Play Store app.
2. Tap your profile icon in the top right.
3. Tap Payments & subscriptions, then Redeem code.
4. Enter your code and tap Redeem.
5. Open Kilig to see your new plan.

Code rules

• Each code can be used once per account.
• Some codes are only for new subscribers who haven't had Kilig Plus or Premium before.
• Codes have an expiration date. Check the details that came with your code.
• Codes can't be combined with a free trial or another offer.
• Some codes only work in certain countries or regions.
• Codes have no cash value and can't be exchanged for money.

Troubleshooting

Message	What it means and what to do
"This code has expired."	The offer has ended. Check with whoever gave you the code to see if there's a new one.
"This code has already been used."	It's been redeemed on your account or another account. Each code works only once.
"This code isn't available in your region."	The offer is limited to certain countries. You'll need a code for your region.
"You already have an active subscription."	Codes for new subscribers can't be applied over an existing plan. Wait until your current plan ends, or contact support.
"Your subscription is managed by the App Store / Google Play."	You subscribed through a store, so a web code can't change that plan. Cancel in the store first and let the current period end, then redeem. See Manage or cancel your subscription.
"This code isn't valid."	Double-check for typos, extra spaces, or the letter O versus the number 0.

Still stuck? Go to Settings → Help → Contact support or email support@kilig.zowebo.com with the code and a screenshot of the error.

Related articles

• Plans and pricing
• Manage or cancel your subscription
• Refunds