Manage or cancel your subscription

You can change or cancel your Kilig subscription at any time. The steps depend on where you subscribed, because the App Store and Google Play manage their own billing.

First, check where you subscribed

1. Go to Settings → Subscription at /app/settings/subscription. On mobile, tap the Profile tab, then the gear icon, then Subscription.
2. Look for Billed through. It will say Web, App Store, or Google Play.

You need to cancel in the same place you subscribed. Canceling on one platform doesn't cancel a subscription bought on another.

Cancel on the web

For subscriptions bought at kilig.zowebo.com (payments handled by Stripe):

1. Go to Settings → Subscription.
2. Tap Manage.
3. Tap Cancel subscription.
4. Confirm. You'll get an email confirming the cancellation.

Cancel on iPhone or iPad (App Store)

1. Open the Settings app on your device.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap Kilig.
5. Tap Cancel Subscription and confirm.

Cancel on Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon in the top right.
3. Tap Payments & subscriptions, then Subscriptions.
4. Tap Kilig.
5. Tap Cancel subscription and follow the prompts.

What happens after you cancel

• You keep your benefits until the end of the period you've paid for. After that, your account moves to the Free plan.
• We don't give partial refunds for unused time, except where required by law. See Refunds.
• Your matches and conversations stay. Nothing you've built on Kilig is lost.
• Extra photos are hidden, not deleted. If you have more photos than the Free plan allows (6), the extras are hidden from your profile. You can choose which ones show, and the rest come back if you resubscribe.
• Purchased credits stay. Boosts and super likes you bought in packs remain in your balance.

Important: Deleting the Kilig app or deleting your account doesn't cancel an App Store or Google Play subscription. Cancel it in the store first.

Change your plan

On the web:

• Upgrade from Plus to Premium: go to Settings → Subscription → Manage → Change plan. The upgrade takes effect right away, and you pay a prorated amount for the rest of your current period.
• Downgrade or switch billing periods: follow the same steps. The change takes effect at your next renewal.

On the App Store or Google Play: open your subscription in the store (using the steps above) and choose a different option. The store decides when the change takes effect.

If a payment fails

If your renewal payment doesn't go through, you get a 7-day grace period. You keep all your benefits while we (or the App Store or Google Play) try the payment again.

To fix it:

• Web: go to Settings → Subscription → Manage → Payment method and update your card.
• App Store: open Settings → your name → Payment & Shipping and update your payment method.
• Google Play: open the Play Store → profile icon → Payments & subscriptions → Payment methods.

If the payment still hasn't gone through after 7 days, your subscription ends and your account moves to Free. You can resubscribe anytime.

Related articles

• Plans and pricing
• Refunds
• Delete your account