Change your email or phone number

Keeping your email address and phone number up to date makes sure you get important messages, like login alerts and receipts, and helps you get back into your account if you ever get locked out.

Your email and phone number are private. They're never shown on your profile or shared with other members.

Change your email address

1. Go to Settings → Account (/app/settings/account). On mobile, tap the Profile tab, then the gear icon, then Account.
2. Tap Email, then Change email.
3. For your security, confirm it's you with your password, a sign-in code, or your two-factor authentication code.
4. Enter your new email address and tap Continue.
5. We'll send a 6-digit code to your new address. Enter it within 15 minutes.
6. Tap Save.

We'll send a notice to your old email address letting you know about the change. If you didn't make it, tap This wasn't me in that email right away.

Change your phone number

1. Go to Settings → Account.
2. Tap Phone number, then Change number.
3. Confirm it's you.
4. Choose your country code and enter your new mobile number.
5. We'll text a 6-digit code to the new number. Enter it to confirm.
6. Tap Save.

If you sign in with your phone number, use the new number the next time you sign in.

Add a backup sign-in method

If you only have one way to sign in, it's a good idea to add another, so you're not locked out if you lose access.

1. Go to Settings → Account.
2. Tap Add email or Add phone number and follow the steps above.
3. To add a password, go to Settings → Security → Password.

You can also connect Google or Apple sign-in from Settings → Security → Sign-in methods.

If you signed up with Google or Apple

Your Google or Apple account email is managed by that provider. Changing your contact email in Kilig updates where we send messages, but it doesn't change the account you use to sign in. To change the email on your Google or Apple account itself, update it with the provider.

If you used Apple's Hide My Email, we'll keep sending messages to your private relay address, and Apple will forward them to you.

Can't access your old email or phone?

If you no longer have your old phone number or email, you can usually still update it as long as you can sign in another way, such as with your password, a different sign-in method, or a recovery code.

If you can't sign in at all:

1. Email support@kilig.zowebo.com from an address you can access.
2. Tell us the name on your profile, the email or phone number you used, and roughly when you signed up.
3. We may ask you to confirm your identity, for example by completing photo verification, before we make any changes.

We take extra care with these requests because they're a common target for people trying to take over accounts, so they can take a few days.

Common questions

Can two accounts share the same email or phone number? No. Each email address and phone number can be connected to only one Kilig account.

Will my matches know I changed my number? No. Your contact details are never shared, and nothing changes on your profile.

Related articles

• Sign-in and security
• Reset your password
• Create an account