Refunds

If something went wrong with a purchase, we want to help. How you request a refund depends on where you paid, because the App Store and Google Play handle their own refunds.

Check where you paid

1. Go to Settings → Subscription at /app/settings/subscription. On mobile, tap the Profile tab, then the gear icon, then Subscription.
2. Look at Billed through for subscriptions, or open Purchase history for packs. It will say Web, App Store, or Google Play.

Web purchases

For purchases made at kilig.zowebo.com, Kilig handles refunds directly.

1. Go to Settings → Help → Contact support, or email support@kilig.zowebo.com.
2. Choose Billing and refunds.
3. Tell us what happened and which purchase it's about. The date and amount help us find it quickly.
4. Submit your request within 14 days of the charge.

We review every request case by case. We're especially likely to help with:

• Duplicate charges
• Being charged after you canceled
• A technical problem that stopped you from using what you paid for

We also follow the law where you live. For example, if you're in the European Union or the United Kingdom, you may have statutory rights that apply to your purchase.

If your refund is approved, the money goes back to your original payment method, usually within 5–10 business days, depending on your bank. Payments on the web are processed by Stripe, and Kilig never sees your full card number.

App Store purchases (iPhone and iPad)

Apple handles refunds for purchases made through the App Store. Kilig can't issue these refunds directly.

1. Go to reportaproblem.apple.com and sign in with your Apple ID.
2. Tap I'd like to and choose Request a refund.
3. Choose a reason, then select your Kilig purchase.
4. Submit. Apple will update you by email.

Google Play purchases (Android)

• Within 48 hours of purchase: request a refund directly from Google. Open the Play Store, tap your profile icon, then Payments & subscriptions → Budget & history (order history), find your Kilig purchase, and choose Request a refund or Report a problem.
• After 48 hours: Google may refer you to us. Contact support as described in the web section above, and include your Google Play order number (it starts with "GPA."). Kilig can help with Google Play refunds in some cases.

What happens after a refund

• Refunded subscriptions end right away, and your account moves to the Free plan. Your matches and conversations stay.
• Refunded packs: the related boosts or super likes are removed from your balance. If you've already used some, we remove what's left.
• Extra photos beyond the Free limit are hidden, not deleted.

Canceling isn't the same as a refund

Canceling stops future charges but doesn't refund past ones. You keep your benefits until the end of the period you paid for. See Manage or cancel your subscription.

Related articles

• Manage or cancel your subscription
• Plans and pricing
• Boosts and super likes