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Appeals and account status
Check your Kilig account status, understand warnings, suspensions, and bans, and request a review if you think we got it wrong.
Ultimo aggiornamento: November 8, 2026
We work hard to get moderation decisions right, but we know mistakes can happen. You can always see where your account stands and ask a person to take a second look.
Check your account status
- Go to Settings → Account status at /app/settings/account-status. On mobile, tap the Profile tab, then the gear icon, then Account status.
- You'll see your current standing and, if there's been an action, which guideline it relates to and when it happened.
| Status | What it means |
|---|---|
| Good standing | No active actions. Thanks for helping keep Kilig kind. |
| Warning | We found something that goes against our guidelines. Your account works normally, but repeat issues may lead to stronger action. |
| Restricted | Some features, such as sending messages or likes, are limited for a set time. |
| Suspended | Your profile is hidden and you can't use Kilig until the suspension ends. |
| Banned | Your account has been permanently removed from Kilig. |
How enforcement works
Most issues follow a ladder: warning → suspension → ban. We look at what happened, how serious it was, and whether it's happened before.
Some harms skip the ladder and lead to an immediate ban. These include anything involving minors, threats of violence, human trafficking or solicitation, and scams. You can read the full rules in our Community Guidelines.
Request a review
If you believe a decision was a mistake, you can appeal within 30 days of the action.
- Go to Settings → Account status.
- Find the decision you want to appeal and tap Request a review.
- Explain, in your own words, why you think the decision was wrong. Be specific. For example, "The photo flagged was taken at a public pool and shows swimwear, not nudity."
- Attach anything that helps, such as a screenshot.
- Tap Submit.
A different reviewer from the one who made the original decision, always a person, will look at your appeal. You'll get an in-app notification and an email with the result.
Each decision can be appealed once. If your appeal is denied, that decision is final.
If your account is suspended or banned
You can still appeal.
- Sign in to Kilig as usual. Instead of your profile, you'll see your account status screen.
- Tap Request a review and follow the steps above.
If you can't sign in, email safety@kilig.zowebo.com from the email address on your account. Include the phone number or email you signed up with and why you think the decision was wrong. Never include your password.
What happens if your appeal succeeds
- The action is removed from your account status.
- Restricted features are restored right away.
- A suspended or banned profile becomes visible in Discover again. Matches and conversations that were hidden come back.
- If you had a paid subscription that was affected, contact support and we'll make it right.
Tips for a strong appeal
- Stay calm and stick to the facts.
- Focus on the specific decision rather than other members.
- Tell us if something was out of your control, such as an account you believe was hacked. If so, also review Sign-in and security.