Reset your password

Forgetting a password happens to everyone. Here's how to get back into your account, or change your password while you're signed in.

Do you have a Kilig password?

You only have a Kilig password if you signed up with your email address. If you signed up another way, you don't need one:

• Phone number: you sign in with a 6-digit code we text you.
• Google or Apple: you sign in through your Google or Apple account. If you've forgotten that password, reset it with Google or Apple.

You can add an email and password as a backup sign-in method at any time in Settings → Security.

Reset a forgotten password

1. On the sign-in screen, tap Forgot password?
2. Enter the email address on your Kilig account and tap Send code.
3. Open the email from Kilig and copy the 6-digit code. Enter it on the reset screen along with your new password. The code works once and expires after 15 minutes.
4. Choose a new password with at least 10 characters, including letters and numbers. Don't reuse a password from another site.
5. Tap Update password, then sign in again with your new password.

For your security, resetting your password signs you out on every device, and we'll email you to confirm the change. If you use two-factor authentication, you'll still need your authenticator code or a recovery code to sign in.

Change your password while signed in

1. Go to Settings → Security (/app/settings/security). On mobile, tap the Profile tab, then the gear icon, then Security.
2. Tap Password, then Change password.
3. Enter your current password, then your new password twice.
4. Tap Save.

You'll get a confirmation email. You can also choose to sign out of other devices at the same time.

Didn't get the reset email?

• Wait a few minutes and check your spam, junk, or promotions folder.
• Make sure you used the right address. Try any other email addresses you might have used to sign up.
• Request a new link. Only the most recent link works, so use the newest email.
• Check whether you signed up another way. If you used your phone, Google, or Apple, sign in that way instead.
• Still nothing? Email support@kilig.zowebo.com from the address on your account, and we'll help.

Creating a strong password

A good password is long, unique, and hard to guess. Try a short phrase made of unrelated words, or let your password manager create one for you. Avoid your name, birthday, or anything someone could find on your profile.

If you think someone else changed your password

If you get an email about a password change you didn't make:

1. Tap This wasn't me in the email right away. We'll lock the change and help you secure your account.
2. If you can still sign in, go to Settings → Security, choose Sign out everywhere, and turn on two-factor authentication.
3. Contact support@kilig.zowebo.com if you can't get back in.

Related articles

• Sign-in and security
• Change your email or phone number
• Create an account